Maintenance and Support

Highly specialized maintenance services for laboratory information management systems, including customization and specific improvements, as well as advice on upgrades and migrations.

Certain activities, such as the introduction of new protocols, the purchase of new equipment or simply the upgrading of computers, can cause headaches and a substantial reduction in the productivity of the laboratory due to lack of planning and/or technical preparedness.

At Naralabs we offer maintenance services for your SENAITE instance. If you contracted our implementation services, the maintenance will always be performed by the same team, ensuring maximum efficiency and flexibility in problem solving and development of improvements and customizations.

Customizations and improvements

A LIMS is a living system that evolves with the laboratory over time. Certain tasks, such as the incorporation of new analyses, access policy changes or new protocols, also require system customization to fit the new requirements.

We'll advise you on what actions to consider and on the best way to carry them out. The personalized advice could be in response to critical situations, and we offer it included in maintenance contracts. You don't have to worry about what is not under your own control.

Upgrades and migrations

Upgrading the system is a critical process. We analyze whether the new system functions suit your needs, in addition to making decisions based on the benefits of the new features and costs of amendments.

If the update fits well to the system already in place at the laboratory, or provides new features that will improve productivity, and the post-update modification costs are within the expected economic margin, we take care to do the migration process at no additional cost.

Technical support

Any incident or problem detected in your LIMS is top priority for us. We offer technical support by phone during business hours (UTC/GMT +1 hour) or by e-mail.

 

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