Maintenance and Support

Highly specialized maintenance services for your LIMS, including customization and specific improvements, as well as advice on upgrades and migrations.

Certain activities, such as the introduction of new protocols, the purchase of new equipment or simply the upgrading of computers, can cause headaches and a substantial reduction in the productivity of the laboratory due to lack of planning.

At Naralabs we offer maintenance services for your SENAITE instance. If you contracted our implementation services, we included all necessary tools to ensure the maximum efficiency and flexibility in problem solving and development of improvements or customizations.

Service Level Agreement (SLA)

We take care of your LIMS.

A set of proactive actions in order to maintain and monitor your production system to ensure a compatible and reliable server environment together with a professional reaction time to face any incident. At the same time we will be adding new functionalities and updating the system for bug-fixes and improvements.

What's included

  • Guaranteed response time for issues management
  • OS security updates
  • Ensuring reliability of backup/restore facility
  • System optimization based on measurements
  • Hours of service for bug-fixing and guidance
  • Monthly Hours Breakdown Summary Report

Bucket of Hours

Professional support when you need it.

Professional Support for your team, as well as LIMS maintenance tasks, management of functional and technical issues, etc

What's included

  • Support for the deployment of changes and fixes
  • Technical and functional guidance
  • Bugfixing and small customizations
  • Hours Breakdown Summary Report

Customizations and improvements

A LIMS is a living system that evolves with the laboratory over time. Certain tasks, such as the incorporation of new analyses, access policy changes or new protocols, also require system customization to fit the new requirements.

We'll advise you on what actions to consider and on the best way to carry them out. The personalized advice could be in response to critical situations, and we offer it included in maintenance contracts.

Upgrades and migrations

Upgrading the system is a critical process. The migration of large amounts of historical and complex data is a highly specialized task. If you have not kept your system up-to-date on a regular basis, upgrading it to a recent version might be a challenge.

Naralabs can do both things for you, put trust in our experienced team on data migrations and upgrades.

If the update fits well to the system already in place at the laboratory, or provides new features that will improve productivity, and the post-update modification costs are within the expected economic margin, we take care to do the migration process at no additional cost.

We are specialists on SENAITE, we keep track and know firsthand new functionalities, improvements and bug fixes covered in every single release. Thus, we are able to elaborate a migration plan and address the migration of your instance to ensure that none of your instance customizations or settings get affected.

Technical support

Any incident or problem detected in your LIMS is top priority for us. We offer technical support by phone during business hours (UTC/GMT +1 hour) or by e-mail.


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